Frequently Asked Questions
Everything you need to know about our independent Squarespace support, permissions access, billing, and turnaround times.
Is Square Space Support affiliated with Squarespace, Inc.?
No. Square Space Support is an independent website and service provider. We are not affiliated with, sponsored by, endorsed by, or officially connected with Squarespace, Inc. or squarespace.com. We are seasoned independent developers and designers dedicated to helping business owners thrive on the Squarespace platform.
How do you access my Squarespace website?
You never need to give us your master account password. Simply invite our verified support email address as an Administrator or Contributor from your Squarespace Permissions dashboard. You can revoke access at any time with a single click.
What is the difference between hourly support and a monthly retainer?
Our ad-hoc hourly rate ($95/hr) is great for one-off bugs or occasional tasks when you only need help a few times a year. Our monthly retainers (starting at $275/mo) guarantee priority response times (24-48 business hours), discounted rates, monthly health and speed reviews, and proactive care.
Do you work on Squarespace 7.0 and 7.1 sites?
Yes, absolutely! We support both modern 7.1 Fluid Engine websites as well as older 7.0 sites (including Bedford, Brine, Adirondack, York, and Pacific templates). We can maintain your 7.0 site as-is, or help you migrate to 7.1 when you're ready.
What happens if a task takes longer than expected?
For hourly work, we always provide an upfront estimate before touching your website. If an unexpected underlying issue arises during work, we pause and notify you for approval before proceeding. No surprise invoices, ever.
How quickly can you start working on my request?
Standard requests are typically queued within 24 business hours. For urgent emergencies (like a broken checkout or collapsed layout), we also offer priority 24-hour quick-fix triage.
Can you help with custom CSS and code embeds?
Yes. Custom code is one of our core specialties. We write clean CSS, HTML, and JavaScript for custom styling, mega-menus, unique hover effects, pricing calculators, and third-party API widgets.
Can I cancel or pause my monthly maintenance package?
Our monthly packages are billed month-to-month with no long-term lock-in unless you chose an annual discounted commitment. You can pause or cancel anytime with 14 days notice before your next billing date.
How to safely invite us to your Squarespace site
You never need to give out your primary Squarespace account login or master password. You can invite our team safely in under 60 seconds:
- Log in to your Squarespace dashboard and click on Settings.
- Navigate to Permissions (or Permissions & Ownership).
- Click Invite Contributor.
- Enter our support email (provided upon inquiry submission) and grant Administrator or Website Editor permissions.
- Click Send Invite. You can revoke this permission at any time.